Clients of the state bank Oschadbank have begun to file numerous complaints regarding unfair charges for the SMS notification service. This occurs even in cases where users have long since disabled this service through the mobile app.
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SubscribeOne client shared their experience on the forum of the website "Minfin".
The client is outraged that the bank ignores changes made through the app, referring to Oschadbank as a social vampire: "Don't take anything here - incompetent staff, management, and rates higher than others!"
According to bank representatives, SMS notifications are a separate paid service that allows clients to receive timely information about transactions on their accounts.
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Unlike modern technologies, it is not possible to independently disable SMS banking through the app. To do this, you need to:
- Visit an Oschadbank branch in person.
- Write a request to deactivate the service.
The bank offers an alternative: connecting free push notifications in messengers like Telegram or Viber.
If the bank continues to charge for outdated services, clients can file complaints with the National Bank or submit requests through the bank's official website.
It is also advisable to keep screenshots of settings and payments as evidence to resolve disputes.